Agency Updates

MAY 9

Our lobbies and client waiting rooms are re-opening!

Effective April 11, 2022, Alameda County Social Services Agency's lobbies and client waiting rooms will be open for full service. Appropriate social distancing and mandatory mask compliance will be enforced. The Eastmont Self-Sufficiency Center will remain closed until further notice.

Online services and telephone remain the most convenient ways to contact the SSA. Most SSA services are available to the public online and with a MyBenefitsCalWIN account, or by telephone. Many, if not most, of SSA’s services do not require the public to take time to visit an office.

Disclaimer: Depending on lobby and waiting room capacity limits, the SSA may restrict the number of clients allowed in lobbies and client waiting rooms at any given time to ensure proper social distancing and adhere to Alameda County health and safety protocols.

Agency Updates

MAY 9

Eastmont Self-Sufficiency Center, Suite 100, Temporarily Closed

Effective March 15, 2022, the Alameda County Social Services Agency’s Eastmont Self-Sufficiency Center, Suite #100 will be closed temporarily until further notice. Clients may visit one of our other offices: Enterprise Self-Sufficiency Center, 8477 Enterprise Way, Oakland (510-639-1090); Eden Area Multi-Service Center, 24100 Amador Street, Hayward (510-670-6000); Thomas L. Berkley Square, 2000 San Pablo Avenue, Oakland (510-891-0700); Livermore Self-Sufficiency Center, 2499 Constitution Drive, Suite B, Livermore (925-455-0747); and Fremont Office, 39155 Liberty Street, Suite C330, Fremont (510-795-2428). For Case Information & Assistance: Call 510-263-2420 or 1-888-999-4772. More information: Visit www.alamedacountysocialservices.org. Download the announcement in English, Spanish, Arabic, Tagalog, Chinese - Simplified, Chinese - Traditional, Korean, Vietnamese, and Khmer.

Agency Updates

MAY 9

May is Older Americans Month!

This year’s theme is “Age My Way!” We can all influence the way we age by making sure that those who love and care for us have simple, clear and to-the-point information about our healthcare decisions in the event we are not able to communicate those wishes ourselves. End-of-life discussions are hard to have and it’s easy to avoid this heavy lift because we think we have time - until we don’t. COVID has reminded us that life can take swift turns that leave us flatfooted if we are not prepared. Consider using Older Americans Month as a time to be proactive and assure you age YOUR way. 

Agency Updates

MAY 9

EBT SCAM ALERT

If you are an EBT cardholder and receive a text, call or email asking for your card number, PIN or any personal information, do NOT provide it. There are reports of an EBT scam and attempts to steal benefits. Alameda County Social Service Agency (ACSSA) will never ask for this information through phone, text, or email. EBT cardholders should never provide personal information to unknown third parties. For any questions regarding your EBT card, please call (877) 328-9677 or click here for for more information. For information available in other languages click on the name of the languages listed: Spanish, Cambodian, Vietnamese, Cantonese, Mandarin, Tagalog, Farsi, Dari and Pashto.  

Agency Updates

MAY 9

Older Adult Expansion for Medi-Cal

Beginning May 1, 2022, Alameda County residents who are 50 years of age or older who meet all Medi-Cal eligibility criteria will be able to get full scope Medi-Cal, regardless of immigration status.

Agency Updates

MAY 9

Virtual Kiosk

Did you know you can submit documents online for CalFresh, Medi-Cal, CalWORKs, Refugee Cash Assistance, General Assistance, Welfare-to-Work, and CalFresh Employment & Training programs as well as request a replacement EBT card with the Alameda County Social Services Agency's new Virtual Kiosk? To access the Virtual Kiosk, click here.  

Agency Updates

MAY 9

CalFresh and CalWORKs Online Appointment Rescheduling

Did you know you can now reschedule your CalFresh and/or CalWORKs application or renewal interview appointment online? To reschedule your appointment for a time that works for you, click HERE. You will need to provide your first and last name, date of birth, and case number. Your case number can be found on most letters we send you in the top right-hand corner. You can also use our Customer Automated Response System (CARS) HERE to message a worker.