About Us

Who We Are

The County of Alameda Social Services Agency (SSA) provides basic safety net services to at risk children, families, and adults. SSA provides services through its administration and operating departments. Administration includes Finance, Government and Community Relations, and Human Resources.  Operations includes Adult and Aging Services, Children and Family Services,  and Workforce and Benefits Administration.

Our Mission

To promote the economic and social well-being of individuals, families, neighborhoods, and communities.

Our Vision

In partnership with community organizations, private institutions, advocates and other public agencies, we strive to better equip those we serve to overcome challenges on their path to self-sufficiency and family stability to ensure that individuals are successful; families are healthy; and neighborhoods thrive.

Our Core Values

Our Strategic Priorities

Leadership 

Lori A. Cox

Agency Director

The County of Alameda Social Services Agency (SSA) provides basic safety net services to at risk children, families, and adults. SSA provides services through its four major departments including:  Adult and Aging Services, Children and Family Services, Government and Community Relations, and Workforce and Benefits Administration.

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Pete Coletto

Finance Director

Finance

Supports the Agency by developing the Agency’s budget, providing timely and accurate information and analysis, and managing the claiming, purchasing, and payment functions.

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Vincent James

Chief Departmental Human Resources Administrator

Human Resources

Human Resources provides personnel services for SSA; provides consultation and leadership on employee and labor relations issues; administers civil rights programs and language access for customers as well as internal staff; and coordinates the Agency’s Health & Safety programs, facility moves and renovations, and staff training and development programs.

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Faith M. Battles

Assistant Agency Director

Adult and Aging Services

We provide Adult Protective, Public Guardian/Conservator/Administrator, and Older American/Californian Acts services. AAS also administers In-Home Supportive Services (IHSS) and operates the Area Agency on Aging.

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Michelle Love

Assistant Agency Director

Children and Family Services

We provide emergency response and shelter services as well as investigative, maintenance, reunification, and permanent placement services for children and youth, and administer the Foster Care Program.

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Anissa Basoco-Villarreal

Assistant Agency Director

Government and Community Relations

We administer the Information Systems and Program Integrity Division and the Workforce Development Board. GCR also provides community relations, disaster preparedness emergency management, legislative and budget analysis, and public information services.

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Andrea Ford

Assistant Agency Director

Workforce and Benefits Administration 

We administer eligibility for, and disbursement of, mandated assistance programs and provides the required employment and support services for public assistance recipients.

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