About Us

• We are a welcoming workplace where everyone is treated with dignity and respect. 
• Staff at every level use words and actions that model respect to people we serve and one another.
• Issues of race and equity are important, and our composition increasingly reflects the communities we serve.

• We follow through on what we say we will do, and get consistently solid results. 
• We uphold client confidentiality and privacy. 
• We will act honestly, responsibly and ethically at all times.

• We are helpful, professional, and polite by actively listening, smiling and making eye contact. 
• We are patient and accommodating to clients and community partners when explaining our process. 
• By practicing empathy and exploring options with our clients, we go above and beyond to being solution focused.

• We value new ideas and innovation to traditional approaches, balancing resources of staffing, finances, workload and time.
• We practice a flexible, collaborative approach to decision making.
• We nurture our staff with professional development opportunities—to contribute and connect with leadership as a voice in shaping the Agency’s direction.

• Clear and focused goals help guide a unified purpose and direction in how we serve vulnerable populations. 
• We use data and performance monitoring to drive our core work, which leads to improved community outcomes. 
• Leveraging technology and systems improvements increase our efficiencies in providing the highest quality of care.

The Alameda County Social Services Agency’s (SSA) 2019-2024 Strategic Priorities identify and highlight our key goals for success. Our goals renew our commitment to the community with an emphasis on equity and inclusion. These goals align with Alameda County’s Vision 2026 and reflect the Agency’s keen focus on achieving our objectives included in the document.

Through 2024, our Agency departments will be using the goals developed in this plan to address many of the challenges facing Alameda County and our organization’s ability to serve the community.

Click here to read more.

At the Alameda County Social Services Agency, an essential component of the work toward achieving our mission is our commitment to addressing structural racism, discrimination, and other inequities across our communities. More equitable outcomes can be achieved through a focus on diversity, equity, and inclusion throughout our Agency’s policies, practices, and programs. The ultimate goal is to create a greater sense of belonging for all.

To learn more read SSA's Diversity, Equity, Inclusion, and Belonging (DEIB) Statement.

Alameda County Social Services Agency Biennial Report FY 2022-2023

A reflection of the times and the reality we’ve lived through during the past 20 months and continue to deal with in our personal and professional lives.  Together we have made a difference in the lives of those served!

Click here to enjoy a short video from the Agency's Executive Team (AET).