Communication

If an individual or mandated reporter needs to report a suspected case of abuse, Adult Protective Services can provide more information, instructions on how to proceed, and referrals to other agencies if needed. 

Confidentiality

The identity of anyone who reports abuse is confidential and may be disclosed only among APS agencies and partners.
Partners include:

Local law enforcement agencies

Long-Term Care Ombudsman Programs

The California State Attorney General Bureau of Medi-Cal Fraud and Elder Abuse

Licensing agencies or their counsel

The Department of Consumer Affairs Investigators

The District Attorney

The Probate Court

The Public Guardian

APS appreciates and depends on the community to provide information that protects older and dependent adults. We may not be able to provide information regarding abuse reports you make or the clients we serve. APS is bound by laws and principles that protect the rights of clients and their personal information. For information regarding the rights of individuals under APS, click here.

Investigation

Once a report has been made, Adult Protective Services (APS) will investigate the case. This is done through an investigation of the allegations and involvement with the alleged victim. A social worker will be assigned to the case and they will assess the situation. Other law enforcement agencies may be involved if further investigation is required.

It isn't mandatory for the alleged victim to cooperate with the investigation, and any involvement with APS will always be voluntary, unless a penal code section has been violated.

Cooperation

Social Workers can provide connections to community services and other support to the client. They may also work closely with family, friends and others to offer further assistance.

Remember, the client may withdraw their consent to assistance at any time in the process.